In a major achievement for WalkMe, this year’s Everest Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment named us as the leading Digital Adoption Platform vendor for the third year in a row! The Everest PEAK Matrix® Assessment is one of the leading global publications for analyzing global service providers, giving business leaders the insights they need to make critical decisions about vendors, products, and solutions. 

Everest Group’s research team consists of more than 100 people and their coverage comprises over 20 technology sectors, including: cloud computing, digital transformation, data analytics, collaboration and communications, security, digital marketing, and procurement. They are widely recognized as experts in providing actionable, independent research, and advice to help their clients capture more value from IT services. The organization specializes in coverage of new and emerging technology markets.

With the DAP industry now at a tipping point, publications like the Everest PEAK Matrix® Assessment have become critical in helping enterprises determine how to maximize digital adoption to achieve improved business outcomes and accelerate transformation efforts.    

What is the Everest PEAK Matrix® Assessment?

As enterprises continue to expand their digital presence and capabilities, they must evaluate where to best position their resources and what capabilities they need to be successful. The PEAK Matrix® assessment provides the analysis and insights enterprises need to make critical selection decisions about global top services providers, as well as best-in-class products and solutions. 

Leading enterprises around the globe trust these comparative assessments because of their unbiased evaluation of factors such as vision, capabilities, talent availability, market impact, and cost.  Furthermore, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against their peers.

The Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment 2022 analyzes the competitive DAP landscape, looking at 20 DAP vendors in terms of their products, vision and capability, and market impact to place them as Leaders, Major Contenders, and Aspirants.    

WalkMe is a Leader in Everest Group’s Digital Adoption Platforms (DAP) Products PEAK Matrix® Assessment  

In this year’s report, Everest analysts concluded that among DAP vendors, WalkMe has the highest market impact, the clearest vision, and the most robust suite of capabilities.

More importantly, the report gives WalkMe a nod for more than just product capabilities. Special mention was made of our role in spreading awareness about the DAP market through our extensive partner ecosystem, community, training, and certifications, as well as how we help clients establish DAP Centers of Excellence (CoE).

Everest Group Research’s recognition of WalkMe reinforces our position as the only scalable enterprise-ready DAP solution. Using a data-first approach, we provide for effective software ROI measurement, ensuring you get the most out of your digital investment. Additionally, WalkMe is able to identify underlying software changes and offer a bulk replacement mechanism for existing solutions to address any issues. This is critical for addressing frequent updates to software interfaces. Finally, our pre-built solutions allow you to quickly get started on your DAP journey. 

To learn more about the power of DAP and how WalkMe can help you meet your digital KPIs, tune in on November 16th to our webinar, “Digital adoption: The new imperative for software ROI”.

I’m very pleased to share that Digital Adoption for Dummies –WalkMe Edition has been published and is available for anyone to download today! 

Thank you to our friends at Wiley for their partnership through this publishing journey. Together, we took months of discussions, ideas, case studies, brainstorms, and then more ideas and condensed it into 32 pages of content that is sure to strike a chord with anyone who deals with a myriad of applications for their day-to-day jobs (let’s face it; that means all of you who are reading this blog right now). 

Digital Adoption for Dummies–WalkMe Edition explores the challenges of digital adoption in the age of digital transformation and outlines the relationship between data, action and user experience. 

Download your copy of Digital Adoption for Dummies!

Readers will see real-world use cases illustrating how organizations have leveraged digital adoption to achieve or exceed the business outcomes that inspired their digital transformation projects in the first place. 

The book comes at a critical time as organizations are rationalizing their technology spend over the past 24 months and exploring ways to maximize the return on those investments. 

As the creator of  the digital adoption platform (DAP) category, WalkMe is uniquely positioned to provide in-depth information about how to strategically and effectively boost digital adoption. Our edition of Digital Adoption for Dummies covers everything from the challenges of deploying numerous digital solutions, to assessing and understanding what’s slowing down adoption. 

Perhaps most importantly, readers will learn why a DAP is the easiest, most cost-effective way to  maximize value from digital tools – value that is exponential in nature, so the faster they start, the bigger the benefits.

Before you click over to the link to download the book, I wanted to mention that as much as we wanted to change the title of this book to Digital Adoption for Smart People, the folks at Wiley were very much sticklers for the “for Dummies” title, saying it has to do with its branded series. So just know that even though it says “For Dummies,” it really means “For Smart People.”

Special thanks to everyone who helped with this project, including Maor Ezer for entrusting me with this crazy project, Rafael Sweary for inspiring some of the book’s ideas, Heidi Biggar and Corrine Gabay for hours of content review and packaging, the Communications team for promoting it, and many others who contributed their thoughts along the way. 

Learn the fundamentals of digital adoption and the integral role it plays in achieving effective digital transformation. Get your copy of our eBook Digital Adoption for Dummies here.

A recent Forrester report that was released as part of The SaaS Transformation Playbook For 2018, describes a situation where SaaS buying patterns create problems for app implementation and integration. This can cause companies who purchase SaaS-based applications to end up with a portfolio of disconnected apps bought with little or no thought to the long-term strategy.

The report, written by analysts Liz Herbert and Randy Heffner of Forrester, aggregates survey data from over 3,500 respondents on SaaS implementation and integration, identifying best practices for companies facing common implementation challenges.

The report states that app users need a more concise experience and notes the pressure on SaaS vendors to create a more UX-targeted solution.

According to Forrester, it is not uncommon to see organizations dealing with multiple (sometimes 10 or more!) Salesforce deployments that are disconnected from other apps because line-of-business buyers self-provision the technology to solve a short-term need without a long-term strategy.

The analysts offer WalkMe as a solution to ease implementation and integration for sophisticated SaaS solutions. WalkMe guides users through any process flow. Instead of users navigating between multiple apps to accomplish a single task — WalkMe consolidates broken business processes and conflicting data.

The report, from Land-And-Expand To Having A Plan, is available to Forrester customers here.

Curious to see WalkMe in action? Sign up for a demo.