A recent Forrester report that was released as part of The SaaS Transformation Playbook For 2018, describes a situation where SaaS buying patterns create problems for app implementation and integration. This can cause companies who purchase SaaS-based applications to end up with a portfolio of disconnected apps bought with little or no thought to the long-term strategy.
The report, written by analysts Liz Herbert and Randy Heffner of Forrester, aggregates survey data from over 3,500 respondents on SaaS implementation and integration, identifying best practices for companies facing common implementation challenges.
The report states that app users need a more concise experience and notes the pressure on SaaS vendors to create a more UX-targeted solution.
According to Forrester, it is not uncommon to see organizations dealing with multiple (sometimes 10 or more!) Salesforce deployments that are disconnected from other apps because line-of-business buyers self-provision the technology to solve a short-term need without a long-term strategy.
The analysts offer WalkMe as a solution to ease implementation and integration for sophisticated SaaS solutions. WalkMe guides users through any process flow. Instead of users navigating between multiple apps to accomplish a single task — WalkMe consolidates broken business processes and conflicting data.
The report, from Land-And-Expand To Having A Plan, is available to Forrester customers here.
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