We surveyed 1,475 senior business leaders from global enterprises in 11 different industries on their digital adoption progress to understand their plans, strategies, and goals. 

What is The State of Digital Adoption 2022-2023 Report?

The second annual report of its kind, The State of Digital Adoption 2022-2023, gives us a peek into how enterprises are managing digital transformation initiatives, including where challenges and concerns are most prevalent. 

Check out the infographic for the statistics that reveal the digital adoption resources and processes enterprises currently have in place. Plus, explore their future digital adoption strategy and investment plans.

Why does digital adoption matter?

Digital adoption is the key to successful digital transformation, and digital transformation is vital to ensuring productive and effective organizations. In the aggregate, companies spend billions on digital assets to improve business outcomes. 

Global IT budgets now measure in the trillions of dollars aimed at driving businesses forward. Enterprises can’t afford to passively adopt new technologies, especially if hundreds or thousands of employees need to adopt the same system.

The cost of failure

Failed digital adoption can be incredibly costly to enterprises. In fact, we found that enterprises are wasting between 32-26% of their digital investments due to unmet KPIs and are losing up to $97M in failed digital adoption costs.

What do the findings mean for digital transformation efforts?

Our findings show that the core element preventing successful digital transformation is the human factor. Employees are overwhelmed with expanding and siloed tech stacks and enterprises are paying for it with broken and inefficient processes.  

The next step

Taking a user-centric approach to digital transformation helps ensure employee digital dexterity, allowing you to maximize ROI on your tech stack. Explore how your digital transformation efforts compare to those of leading global enterprises and how digital adoption can help you meet your organizational KPIs. 

Learn more. Download the full The State of Digital Adoption 2022-2023 report.

We at WalkMe were very excited to see our customer and digital adoption advocate, Greisy Flores of Nestlé, on the cover of the UK’s Intelligent CXO.

In the article, Greisy talks about leading change that supports a culture of learning, why data is critical to driving outcomes and engaging employees, and why Nestlé chose WalkMe’s Digital Adoption Platform to support its digital adoption needs.

Implementing an effective digital adoption strategy, such as Greisy has done at Nestlé, enables organizations to deliver on their business goals – the outcomes for which they bought their software.

Get the most out of your software investments and achieve your business goals with WalkMe’s Digital Adoption Platform.

Thank you, Intelligent CXO for choosing Greisy for your cover. She is a wealth of knowledge and a true digital adoption trailblazer.

Check out the full article here

Did you know that only 9% of government organizations have achieved digital maturity? 

Unbelievable, right? But it’s true, according to a Unit4’s global study, State of the Digital Nation, based on a survey of 600 public sector decision-makers across Australia, Belgium, Canada, Sweden, the UK and the USA. 

Watch our session at UK Digital Government 2022

Despite the best intentions to deliver on the digital transformation promise, it seems that the government sector is struggling to play catch up and E-government adoption is far from perfect. 

What does a digital government look like?

According to the survey, 29% of organizations claim they have completed their digital transformation strategy, but not without a few major barriers still in the way.

50% say it’s lack of alignment between different departments/functions, 49% state it was due to overly complex systems (49%), and 86% believe that people do not have the right skills or training to adapt to changes. 

That about says it all, doesn’t it?

The inevitable journey to digital government adoption

With software as a service (SaaS) now delivering extensive infrastructure over the cloud, we see governments and public sector businesses adopting complex software portfolios to meet their digital transformation needs, whether it’s employee productivity or citizen assets. 

And once implemented, getting the software adopted, well, that’s another challenge altogether. Often making that investment in the platform or software service hard to achieve.

We know that, sadly, in many cases it isn’t.

Getting your employees to use new software is very difficult and costly, particularly when real insights statistics tell us that the user adoption scores are lower than was originally designed for.

Digital adoption in government for better citizen engagement 

With the right digital government strategy, and a digital adoption platform to support it, you can take your organization to the next level and achieve digital maturity. 

Business process improvement, citizen or employee satisfaction, effective onboarding, and process effectiveness in any large organization can save you from overspending and return 1000s of productive hours back to the business.

And that’s really what we all want, isn’t it? To drive our software adoption to higher levels, beyond industry norms, fully leveraging the money spent to get the ultimate return on our digital solution investments. 

Watch our take on the digital experiences for the government sector and learn about WalkMe’s flywheel approach. See the full WalkMe session with John Tibble, Digital Adoption Advisor, and Lloyd Soldatt Senior Strategic Technical Advisor, at UK Digital Government 2022, including our Salesforce CRM application case study. 

With increased competition within the banking, financial services and insurance (BFSI) industry, a further delay in the digital journey puts organizations at risk of losing customers, revenue and business opportunities.

Whether you’ve deployed a new CRM to meet your customers’ service request, or added a new functionality on your website, your customers or employees are not so quick to adapt and adopt these new technologies.

Watch WalkMe at 2022 CX Exchange

That has a direct negative impact on your business, because they’re now calling a contact center, asking for help. Your contact center agents now have to handle more queries and more product requests, and your training department can’t keep up with that. 

You need to find a way to enable your customer-centric digital experience.

BMO case study: Customer adoption of new features while reducing support burden

As Bank of Montreal Financial Group (BMO) focused on implementing its digital transformation, it needed a ready-to-go support solution that would gracefully lead customers through new or updated features—without them calling the support center.

As one of North America’s largest banking groups, BMO needed to be certain its digital transformation initiatives would be embraced, trusted, and understood by its customers.

As it worked to upgrade its online services, BMO searched for a solution that would support and guide customers without relying on the in-house development team, and without overburdening support.

“We were seeking ways to increase scalability of our support operations and drive adoption of critical banking functionality, without driving a software development cost – with WalkMe we achieved this.”

– Sarah Cairns, Initiative Manager, BMO Financial Group

By providing in-app guidance, WalkMe introduced customers to new or updated features painlessly, eliminating customer confusion. Its analytics allowed the BMO team to monitor exactly how customers interacted with WalkMe, facilitating adjustments when required—all without involving the development team.

Since implementing WalkMe, BMO has noticed a 50% reduction in calls to its support center, improved customer adoption of new features, and a significant reduction in development costs.

Time to improve the way you experience technology

Encouraging people to adopt new technologies is one of the biggest challenges companies face. So, how do you get your employees to engage with new digital assets? 

In WalkMe’s session from the 2022 CX Exchange for Banking, Financial Services and Insurance, Justyn Goodenough, Account Director – Financial Services, and Megan Gallagher, Revenue Enablement Manager at WalkMe, discuss how digital adoptions platform can help you create a seamless customer experience to help you reach your business goals.

Watch it now on-demand.