The number of people finding career paths using a Digital Adoption Platform (DAP) grows every day. Executives are recognizing their worth in managing digital change and realizing return on software investments at all-time high levels. 

Neglecting or taking the wrong approach to digital adoption can cost large organizations close to $100m. 

State of Digital Adoption, 2022–2023

But mastering the art of digital adoption is challenging. It’s a new discipline that has many facets, as described by Caroline Sancken in her blog about coursework strategy to enable DAP Professionals. The great artists of today had to discover what digital adoption means within their organizations without a blueprint for how it was done before them.

WalkMe invites you to Elevate 2022 to hear directly from some of these artists about how they address these 4 crucial elements required to master this exploding artform:

• Using data to validate success and drive decisions
• Building DAP into a change management strategy
• Demonstrating the exponential ROI of digital adoption
• Building a successful DAP team

Session 1: Designing a Data-First DAP Strategy

In the first breakout session, you’ll hear from Christi Lopez, WalkMe Administrator at W.L. Gore & Associates, who will give you tips on how to infuse a data-driven mentality into all stages of your digital adoption project. You’ll learn – through real-world examples, use cases, and templates – how to improve your DAP strategies with measurement and reporting best practices.

Session 2: Elevating a Human-Centric Transformation Strategy with DAP

Next, you’ll hear from Cristina Suéscum, Global People Transformation Manager at AB InBev, who brings a wealth of knowledge about change management. Cristina will share how she and her team infuse digital adoption throughout their change management strategies, putting the user at the heart of experience. You’ll leave inspired, ready to elevate your transformation initiatives, and redefine user adoption and experience. 

Session 3: Using “Store Walks” to Demystify DAP Value

Next, you’ll hear from Laura Valenziano, Program & Change Manager at Stripe, who will share a simple, yet powerful way to conceptualize, calculate, and communicate the ROI of your digital adoption program. You’ll see how to create user stories and identify areas where you can have the greatest impact, then put it into practice – complete with pro tips and calculation templates.  

Session 4: Building a World-Class DAP Operation

Finally, Matt O’Malley, Associate Director, Digital Adoption at KPMG will share what he’s learned building and running successful DAP teams. Whether you’re a one-person show or a fully staffed center of excellence, you’ll learn the skills you need to develop — or hire for — to succeed and scale your team as your business evolves. 

Join us at Elevate!

Set yourself up for great success by following the examples of great digital adoption professionals. Check out this stellar line-up and more at Elevate 2022. 

Register for Elevate! Join us virtually on October 25 or in-person from October 25–27 in San Francisco.

The history of technological innovation can be told in terms of all the professions it created. Before there were computers, there were no IT Support professionals, but today, we can’t imagine life without them. Social Media Managers were just starting to emerge 15 years ago. Today, no one can deny the impact and value of social content on a brand, so this career path is here to stay.

According to the World Economic Forum, 85% of the jobs of 2030 don’t exist today.

We’re witnessing the same thing with Digital Adoption. New career paths are being created in front of our eyes — driven by the necessity to maximize investments in digital resources. Without qualified professionals who can strategize, plan, and build Digital Adoption solutions that make an impact, your Digital Adoption Platform (DAP) and initiatives won’t live up to their full potential. In fact, very shortly, WalkMe is once again hosting its annual event – Elevate 2022 – to celebrate DAP professionals and propel them to new heights.

So how do DAP Professionals develop and grow the skills required for a fruitful career? Never fear, WalkMe has your back with a new strategy for educational coursework designed just for you no matter what roles you play on your DAP team. (And you can start benefiting as early as October 26th if you attend Elevate 2022 in-person. Keep reading.) 

Listen to successful DAP Professionals

We spent a lot of time listening to customers who run successful DAP teams to understand their ingredients for success. We set out to learn:

• Which DAP responsibilities are assigned to whom in your organization?
• Which DAP roles do you currently employ full-time vs. part-time?
• What type of operating model do you have in place? (Centralized, Decentralized, or Hybrid)
• How different are your DAP needs today than they were 3 years ago?
• What gaps do you see in your DAP team?

After gathering the data, it’s clear where we need to put our resources. We started developing a strategy for coursework enablement that covers the entire spectrum of DAP Professional responsibilities needed to birth a new DAP team or run a fully mature Center of Excellence (CoE) for Digital Adoption. 

Start at the core

Phase one of our strategy is to enable the core roles of any DAP team or CoE, which are:

• DAP Program Lead — Runs the Digital Adoption program for their team, department, or company: creates the strategy, oversees the projects, and drives the operating model.
• DAP Project Lead — Owns DAP projects from start to finish: gathering requirements and managing scope, budget, schedule, risks, etc.
• DAP Builder — Creates DAP content to meet project objectives for specific platforms and applications, performs testing and troubleshooting, and provides support assistance.

These sets of responsibilities are the foundation of any successful DAP team, whether you’re brand new to DAP and have one or two people performing these roles part-time, or you have a CoE with a full-time staff. This is where we begin — developing coursework to enable these roles at multiple levels of expertise, from beginner to expert. 

Show how to grow

In the next phases of the strategy, we’ll address other roles we know are vital to scaling a DAP team as you take on more complex projects and more departments get involved. These roles include:

• DAP Designer — Makes the content easy and even a pleasure to use and analyzes user behavior. 
• DAP Data Analyst — Informs decisions and validates results using analytics; runs reports to enrich leadership comms by showing tangible impact and to inform operational roles about project success.
• DAP Champion — Raises awareness of and excites users about Digital Adoption, showcases benefits that align with team and company goals, and uses analytics to reinforce their storytelling.
• DAP Architect — Fits WalkMe into the company tech stack: creates the foundation to enable deployments, configures the DAP to comply with privacy and security requirements, and integrates data between WalkMe and other systems.

Join us at Elevate!

Be the first to the unveiling of this strategy at WalkMe Elevate. Join the keynote on October 25, in-person or via live-stream, to hear some exciting announcements about enablement resources coming to DAP Professionals everywhere, including the new coursework, credentials, and certifications.

And you can join us in San Francisco October 26–27 to immediately start your DAP Professional journey. We’ll be offering attendees their choice of one of three certifications that they can earn on-site and add to their LinkedIn profile before flying home. These brand new beginner level certifications will enable the core roles mentioned above (DAP Builder, DAP Project Lead, DAP Program Lead), and offer a sneak peek into what’s in store for further learning opportunities.

Register for Elevate! Join us virtually on October 25 or in-person from October 25–27 in San Francisco.

WalkMe is excited to announce that we will be sponsoring, exhibiting, and presenting at Gartner’s ReimagineHR 2022 events in London, UK and Orlando, FL. For those in the human resources industry, this is an incredible opportunity to convene with fellow HR professionals and develop ideas and strategies for future success while exploring industry trends and breakthrough HR tech that will help you harness the full potential of a changing workplace.

Here, we will break down what is on the table for Gartner’s ReimagineHR Conference 2022, including what to expect and why you should attend.

Who is it for

• CHROs
• Learning & development professionals
• Recruiting & talent acquisition professionals
• Diversity, equity, and inclusion professionals
• Total rewards & performance professionals
• HR technology professionals
• HR analytics professionals
• Talent management professionals

What to expect

With a constantly changing workplace and increasing digital fatigue, today’s HR professionals face several challenges including those related to the lasting impact of the pandemic on work relationships, employee onboarding, and employee experience.

The theme for this conference will focus on building quality work relationships, authenticity, and people-first processes as key to organizational success. The three core pillars include:

• Engaging a diverse workforce
  • Inspire an increasingly fragmented workforce to become better aligned with the organization’s social purpose and financial targets.
• Cultivating connections
  • Build new ways of collaborating that drive innovation and change, while also facilitate a more social and emotional connection to the workplace.
• Making better business decisions
  • Learn how to make principled business decisions in the face of polarization.

This year’s conference will be hybrid with aspects of the in-person event available virtually. The event will feature a keynote address, expert speaker sessions to provide you with actionable insights that you can run with in your business, and roundtable discussions moderated by analysts and industry professionals.

When & where

WalkMe will be exhibiting at the following Gartner ReimagineHR Conference 2022 events:

Gartner ReimagineHR Conference in London, United Kingdom

• September 15-16
• Visit us at booth #204

Gartner ReimagineHR Conference in Orlando, Florida

• October 17-20
• Booth number coming soon

WalkMe’s expert sessions

In addition to exhibiting, WalkMe is proud to present Solution Provider speaking sessions led by WalkMe experts on the latest in digital adoption and how by creating exceptional user-centric experiences you can drive quality business outcomes.

WalkMe at Gartner ReimagineHR Conference in London, United Kingdom

Solution Provider Session

Digital Adoption and your HR tech strategy.
The foundation for a Digital Workplace innovation strategy.

Approaches to digital adoption, like change management programmes with user manuals and training classes to teach employees, aren’t enough anymore. 60% of enterprises state change management strategies are “no longer fit for purpose.” Gartner® has positioned Digital Adoption Platforms (DAP) as the number one technology for Workplace Infrastructure Modernisation. 

Don’t miss WalkMe’s SVP & GM of EMEA, Simon Blunn and Laura Dean from TUI Group, as they discuss the latest trends, research, and real examples of how leading organizations are redefining change by focusing on ROI and delivering exceptional user-centric digital experiences.

Where & when

Date & time: September 15th, 2022 at 11:45  – 12:15 BST
Location: Arora 6, Level 1, InterContinental – 02, London
Length: 30 mins
Session code: 1017 

Roundtable session

Join WalkMe for a moderated discussion hosted by Jonathan Hurst, WalkMe’s Head of CS, EMEA, later that day titled: The road to software ROI: Creating a successful digital adoption strategy. 

Where & when

Event and location: Gartner ReimagineHR Conference in London, United Kingdom 
Date & time: September 15th, 2022 at 15:15-16:00 BST
Location: Drake room
Length: 45 mins
Session code: VUR2

WalkMe at Gartner ReimagineHR Conference in Orlando, Florida

Check back soon for more information on our Solution Provider Session (SPS) and Roundtable at Gartner ReimagineHR Conference in Orlando, Florida.

Register NOW

Don’t miss out! Explore the event agenda, check out the exhibitors, and register to attend the Gartner ReimagineHR Conference here:

• London, U.K. | 15 – 16 September 2022
• Orlando, Florida | 24 – 26 October 2022

Click here to discover WalkMe’s digital adoption solutions for HR.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved.

CIOs and IT executives play a crucial and strategic role in the growth and success of enterprise organizations. With the speed of technological, social, and economic change, organizations turn to IT leadership to provide innovation and results. Discover global and industry trends, trailblazing technologies, and top talent needed to take your IT strategy to the next level at the Gartner IT Symposium/Xpo™ 2022 global conference series.

WalkMe will be sponsoring, exhibiting, and presenting at three upcoming Gartner IT Symposium/Xpo™s, and we can’t wait to show you what we’ve been working on. The best part is that these events are hybrid, so if you can’t make it to the physical locations, you can always join us online. 

Here, we will break down what is on the table for this year’s events, what you can expect, and why you should plan on attending. 

Who is it for

• CIOs
• CISOs
• Chief data officers
• Chief analytics officers
• Senior application leaders
• VPs of IT infrastructure
• VPs of IT operations

What to expect

Especially in a time of heightened digital disruption, CIOs and IT executives have a unique opportunity to lead transformation efforts. Gartner’s IT Symposium/Xpo™ 2022 provides the chance for these executives to come together and explore areas of innovation with like-minded experts. The conference will be based on the development of three key ideas: 

• Future directions
  • Understand what’s next in a changing world. Explore the emerging technologies and trends that will impact your future planning.
• Strategies for success
  • Learn how to create best-in-class strategies for success to achieve your mission-critical priorities.
• Critical execution
  • Shift from strategy to execution. Explore best practices for implementing technologies, approaches and solutions that drive outcomes. 

The events will feature hundreds of keynotes, expert sessions, and roundtables where you will hear from qualified experts and analysts on industry-relevant topics that can inform your overall game plan for digital transformation. 

When & where

WalkMe will be exhibiting at the following Gartner IT Symposium/Xpo™ 2022 conferences:

Gartner IT Symposium/Xpo™ in Gold Coast, Australia 

• September 12-14
• Visit us at booth #601

Gartner IT Symposium/Xpo™ in Orlando, FL 

• October 17-20
• Visit us at booth #1054

Gartner IT Symposium/Xpo™ in Barcelona, Spain

• November 7-10 
• Booth number coming soon

WalkMe’s expert session

In addition to exhibiting, WalkMe is proud to present Solution Provider speaking sessions led by WalkMe experts on the latest in digital adoption and how having the right strategy in place transforms not only your digital strategy, but how you drive business results.

What you’ll learn

WalkMe: Digital Adoption as the Missing Link to Software ROI

In this session, Adam Dinneen from WalkMe’s Product Engineering team will discuss how our “Data-Action-Experience” approach to Digital Adoption bridges the gap between technology and its users.

Where & when

Event and location: Gartner IT Symposium/Xpo™ in Gold Coast, Australia
Date & Time: Tuesday, 13 September 2022 at 13:15
Length: 20 min
Room: IT Xpo Stage 1
Session Code: TH28

Register NOW

Explore the event agenda, check out the exhibitors, and register to attend the Gartner IT Symposium/Xpo™ 2022 here:

• Gold Coast, Australia | 12 – 14 September 2022
• Orlando, Florida | 17 – 20 October 2022 
• Tokyo, Japan | 31 October – 2 November 2022
• Barcelona, Spain | 7 – 10 November 2022
• Kochi, India | 14 -16 November 2022

Click here to discover WalkMe’s digital adoption solutions for IT management.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved.