Thermo Fisher Scientific logo

Thermo Fisher Scientific boosts productivity, improves adoption of Salesforce® and Workday® thanks to WalkMe.

self service

20% reduction in
Salesforce® related
support tickets.

customer experiences

70% engagement
during Workday®
onboarding.

digital experiences

83% of users rely on WalkMe
for ongoing training
and support.

Thousands of Thermo Fisher Scientific employees rely on powerful platforms like Salesforce® and Workday® every day—but many do not use the full potential of the advanced software. Thermo Fisher turned to WalkMe for an all-in-one digital adoption tool to ensure consistent training, efficient onboarding, and increased productivity.

Thanks to WalkMe’s Digital Adoption Platform, Thermo Fisher sees:

  • 20% reduction in Salesforce®-related support tickets
  • 70% engagement during Workday® onboarding
  • 83% of users rely on WalkMe for ongoing training and support
  • Eliminated monthly live training sessions
  • 2000% improvement in data accuracy

Thermo Fisher Scientific boosts employee productivity, software adoption - achieves 2,000% data accuracy improvement

~ Michele Giacomuzzi

Manager, Sales Enablement, Thermo Fisher Scientific

Executive Summary

Thermo Fisher Scientific is a fast-growing provider of innovative technologies to health care, life sciences, and related industries. With over 70,000 global employees, the company needed a tool that would ensure efficient and consistent onboarding and training in multiple languages. The company also wanted to improve employee adoption of, and ongoing engagement with, two advanced platforms: Salesforce® and Workday®.

As part of its digital adoption and change management strategy, Thermo Fisher implemented WalkMe for both of these key applications. Employees now have access to customized in-app guidance and real-time instruction. As a result, Thermo Fisher reports more streamlined onboarding processes and a reduction in support tickets and processing errors. Furthermore, WalkMe ShoutOuts and SmartTips have revolutionized how Thermo Fisher is able to communicate with users from within the applications.

  • WalkMe for Salesforce®
  • WalkMe for Workday®

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. It helps its customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

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Thermo Fisher Scientific boosts employee productivity, software adoption - achieves 2,000% data accuracy improvement

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“The trademarks and product names of Workday, Inc., including the WORKDAY® mark, are the property of Workday, Inc. WalkMe is not affiliated with Workday, Inc., nor does Workday, Inc. sponsor or endorse WalkMe, its services or its website.”