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Prior to 2020, the world was already embracing digital adoption excellence as a key driver of successful digital transformations. The disruption of 2020 and the new reality of WFH resulted in the dependency on a strong digital experience to sustain operational and financial health in all organizations. In 2021, it’s crucial to overcome the challenges of the new normal with digital adoption excellence. Join this Masterclass to understand the key components of your digital adoption business case, and the high level strategy to map your 2021 journey.