Senior Operations Specialist, Partner Success
Partner Success - San Francisco, NA
All Open PositionsAbout the position
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today’s overwhelming digital world. Through WalkMe’s guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
We are looking for a Senior Operations Specialist to support the operational processes for our Partner Success ecosystem. You will collaborate with the Partner Success team to establish the tools, resources, reports, operational processes, data and analysis that advance efficiency. You will play an important part in project management, communications, and operational process definition and maintenance. You will report to the Partner Success Strategy & Operations Manager.
What You'll Own
- Project Management
- Identify and help prioritize important Partner Success projects across delivery and managed services and serve as Project Manager.
- Maintain project management best practices such as project plans and schedules, project status reports, roles and responsibilities matrix, risk mitigation, quality management, resourcing, training and communication planning
- Support Partner Success projects and take ownership in some of them, such as documenting procedures and other standardized best practices and increasing adoption of new processes that improve organizational efficiency
- Communications
- Help develop partner communications strategy
- Maintain partner communications (internal and external) which includes: partner messaging, partner portal experience, newsletters, email, and webinars
- Process Definition and Maintenance
- Create documentation and maintain knowledge repository for Partner Success operational support and processes
- Work directly with cross departmental subject matter experts to elicit needs and document requirements
- Analyze existing business processes to identify opportunities for improving efficiency
- Maintain data and process governance within SFDC and other systems; Monitor system adoption, data compliance and governance
What You Need to Succeed
- 8+ Years in relevant experience within operations, customer success, support or other customer-facing role in a SAAS company
- 4+ Years of project management experience
- Bachelor's degree required
What You'll Love About Us!
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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