Business Operations Manager, Professional Services
CSG Strategy & Operations - Raleigh, NA
All Open PositionsAbout the position
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
As the Business Operations Manager, you will establish efficient approaches to services operations deliverables and influence and apply standard process methodologies for the Services business. You will help implement change management strategies and driving process and policy development that scale. You'll report to the Senior Manager of Professional Services.
What You'll Own
- Develop operational procedures for the Professional Services organization
- Work with and communicate changes to the senior team members globally across our Operations, Services, Customer Success, Support, Sales and Product teams
- Review current policies, identify gaps and help improve processes so that our remote teams can stay current as our business grows and changes
- Partner with the Business Intelligence teams to develop dashboards on metrics for the Services leadership team
- Partner with the Information Systems (IS) team to develop and maintain functionality in our PSA tool
- Assist in implementing and maintaining components of the WalkMe Services tech stack
- Identify and measure areas of operational improvements to increase customer value
- Help troubleshoot operational issues as they surface; propose changes to processes
- Create ad hoc analysis, reporting, and presentations
What You Need to Succeed
- 3+ years experience in an operations capacity, with 2+ years experience working in or supporting a Professional Services organization
- Project management and change management skills
- Attention to detail
- Excellent written and verbal communication
- Experience influencing and leading a team toward achieving goals
- Problem-solving skills with the ability to conduct qualitative and quantitative analysis
- Salesforce experience required, Financial Force experience preferred
- Monday.com experience preferred
- Confluence experience preferred
- Team player that operates with the highest level of integrity (this is a WalkMe core value)
What You'll Love About Us!
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance.
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row.
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration and innovation that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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