Senior Manager Sales Operations – Processes and Tools
Marketing - San Francisco, NA
All Open PositionsAbout the position
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
About the Role
As a Senior Manager Sales Operations - Processes and Tools, you will report to the Sales Operations Director. You will guide the sales strategy, procurement, vendor management and ongoing maintenance of the full Sales tech stack. This role provides strategic leadership of highly complex or enterprise-wide programs to optimize CRM tools and applications for sales from creation to completion. You guide change management efforts that enhance sales productivity by promoting new and improved tools, processes, and best practices. The three main goals are Project Management, Technology and Enablement.
What You'll Own
- Transform how our global sales teams work with technology and process adoption
- Manage sales operations projects to increase efficiency and proficiency
- Lead the evaluation, launch and training of new Sales Enablement tools/platforms
- Design enablement practices allowing us to scale and deliver updates for tools enhancements to users
- Partner with vendors on new feature updates and to capture best practices/insights and ensure knowledge transfer to sales teams
- Fine tune existing Sales Onboarding programs, regular training cadences, peer coaching programs, deal review program, support engineering shadowing to drive sales performance
- Partner with Marketing on strategy for knowledge management, and own the governance and ongoing maintenance of Sales-facing content
- Update trainings as processes and best practices evolve; assess existing content for effectiveness and relevance
- Provide one-stop-shop support to Sales and Sales Management by assisting them through the sales tool workflow questions
What You Need to Succeed
- Hybrid work schedule between SF office and remote, able to work early hours 6am PST+ to partner with other time zones
- Proficiency with sales tools (Salesforce, Clari, Gong, and Outreach) and Microsoft Excel (can maintain complex spreadsheets)
- 6+ years of experience in a global Sales/GTM/Revenue Enablement, Sales, Sales Operations, Program Management or related field
- Passion to handle new projects and achieve results in an unstructured, evolving environment
- Talent to simplify complex topics into something people can understand in minutes
- Highly collaborative style to partner productively with a broad range of partners
- Cultivate a reputation as being creative, accountable, reliable, and thoughtful
- 3+ years working with sales tools – in a user or administrator capacity. CMS, LMS, or Revenue Optimization tool experience
What you will love about us!
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance.
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Check out our place in the best companies to work for Here
Check out our office culture https://www.facebook.com/lifeatwalkme/
