Implementation Consultant
Professional Services - San Francisco, NA
All Open PositionsAbout the position
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
The Implementation Consultant otherwise known as a Digital Adoption Consultant is an important member of the Services team at WalkMe reporting to a Services Manager. We're looking for a passionate team member who will partner with the world's largest brands to understand their business pain points and goals, and to recommend scalable solutions using WalkMe technology. Ideal candidate has previous project management and customer relationship experience, and is passionate about providing an exceptional experience for every customer.
What You'll Own
- Project manage a program of multiple onboarding and implementation projects for our customers, in partnership with the Solution Engineers and Customer Success Team Account Managers.
- Conduct problem discovery sessions to gain an understanding of the customers' use case, pain points, objectives, and success criteria goals.
- Consult on best practices, creative solutions, and ways to use the WalkMe product suite to create measurable and impactful implementations.
- Develop project plans and ensure delivery while managing scope, budget, schedule, and quality.
- Create comprehensive status reports and communication plans to internal and customer project teams, including expectation management and engaging team members in project decisions and execution.
- Identify and address implementation risks to remove project roadblocks, and engage appropriate internal escalation resources.
- Maintain an understanding of your customers' strategic goals to position yourself as a trusted expert and advisor with your customers.
What You Need to Succeed
- 5+ years of experience in professional services, customer success, or another customer-facing role requiring project management.
- In-depth experience delivering enterprise software application implementations throughout the entire lifecycle.
- Excellent communication and influencing skills at all levels of an organization (including technical, business, and C-level).
- Comfortable creating structure and designing processes that ensure customer success.
- Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.
- Process flow optimization and organizational change management experience within a company or as an external consultant.
- Travel: Willingness to travel 20%
What You'll Love About Us!
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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