Solution Engineer (Remote)
Professional Services - New York City, NA
All Open PositionsAbout the position
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
The Solution Engineer is an important role within the Professional Services team at WalkMe. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Solution Engineer will report to a Professional Services Manager.
What You'll Own
- Analyze customer requirements to design and implement value-driven solutions across web, desktop, and mobile devices.
- Oversee multiple concurrently running projects, while managing scope, budget, schedule, and quality.
- Conduct quality assurance testing, host technical training calls, and provide troubleshooting support for customers.
- Foster teamwork and cross-functional collaboration (Consulting Services, Technical Support, and Customer Success Management).
- Build and maintain rapport with customers, while providing exceptional customer service.
What You Need To Succeed
- 2+ years of experience in Professional Services or Customer Success.
- 1+ years of SaaS experience.
- An understanding of basic website features/technicalities (HTML and/or CSS).
- Strong organizational, interpersonal, and communication skills (verbal and written).
- Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas.
- Strong project planning skills, including but not limited to time management and risk mitigation.
- Result-oriented mindset and a keenness to detail.
- A natural excitement about new technologies.
- Strong business acumen and decision-making abilities.
- A customer-centric mindset.
- Willingness to travel up to 20%
What You'll Love About Us!
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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