Blackwoods transforms workflows, reduces time to proficiency by 50%, and boosts productivity with WalkMe

Increased time-to-proficiency for new team members by 50%

Slashed quote generation process by 15%

Saves hundreds of staff hours every month with automation

WalkMe solves the ‘learning decay’ problem with moment-in-time guidance, streamlining staff training and improving knowledge retention. The ability to make fixes on-the-fly protects data integrity and eliminates errors, so we avoid fulfillment issues and increase our customers’ satisfaction.

Darryl Crumblin

Sales Enablement Manager, Blackwoods

Established 140 years ago, Blackwoods has grown from a small marine supply business into Australia’s largest provider of industrial and safety products with 55+ branches across Australia and New Zealand. With a product inventory of 300,000 items, Blackwoods makes more than 2.5 million annual deliveries to 200,000 customers – and staffs over 2800 employees in sales and customer care to serve its ever-growing customer base. Like any large distributed organisation, the need for ongoing staff training and up-skilling is paramount, both for employee and customer experience.

As a result of their WalkMe partnership, Blackwoods:

  • Increased time-to-proficiency for new team members by 50%
  • Slashed quote generation process by 15%
  • Saves hundreds of staff hours every month with automation

About Blackwoods

Blackwoods is a subsidiary of Wesfarmers (WES.AX), a global 2000 company, with a proud history of supporting Australian businesses for over 140 years and have played a vital part in Australia’s industrial and workplace landscape from our inception in 1878 as a specialist supplier to the shipping industry. Today, Blackwoods is Australia’s largest supplier of MRO, industrial and specialist safety products, offering a complete end-to-end solution.

Blackwoods has more than 200,000 customers across 77,000 sites with a product inventory of 300,000 items, making more than 2.5 million product deliveries each year.

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